My order says it was delivered but I have not received it.

If your order has been confirmed as delivered, it’s possible that your package was accidentally delivered to a neighbor or another location in your building. We recommend checking with your mail delivery person, doorman or neighbor(s) to see if someone else received it in error.

If you cannot find it after checking with the people mentioned above, reach out to [e-mail]. We would be happy to file a missing package claim for you through UPS and advise on next steps to take. 

Please note: we are not responsible for lost or stolen packages which have been confirmed as delivered to the shipping address provided for the order.